Getting it to you

Section 01

Where we ship from#

Every box is packed and posted from Lebanon. That is where the wood is infused, where the boxes are filled and where your parcel starts its journey.

Section 02

Where we ship to#

The destination list is not published yet, and we are not going to invent one. Carriers and rates for the founding run are still being settled, and a country printed here before that is agreed is a promise we might not be able to keep.

The list goes up on this page the moment it is signed, and everyone on the community list hears about it the same day. If you want to know whether we will reach you specifically, email hello@pikit.store — we will tell you honestly, including when the answer is “not at first”.

Section 03

What shipping costs#

Where a product page says shipping is included, it is included — the price you see is the price you pay, with nothing added at checkout. The Monthly Six plan is priced this way.

For everything else, shipping is calculated at checkout from the delivery address before you pay. You will never be asked for a shipping cost after an order is placed.

Section 04

How long it takes#

The first batch ships as soon as the first batch is ready. We have deliberately not printed a date anywhere on this site, because we do not have one we would stake our name on yet.

Once we are shipping routinely, orders are dispatched within two working days and the transit estimate for your country appears at checkout. Those estimates are the carrier’s, not ours — customs can add time to any international parcel and no seller can promise otherwise.

Section 05

Duty and import tax#

On an international order, import duty and local sales tax are set by your country and charged by your customs authority. They are not included in our price, we do not receive them, and they are yours to pay. Your courier will usually collect them before delivery.

Section 06

Tracking, and when something goes wrong#

You get a tracking link by email as soon as the parcel is handed to the carrier.

• It has not arrived. Give the tracking a few days to update, then email us. If it is genuinely lost we replace it or refund it — your choice, not ours.
• It arrived damaged. Send us a photo. We replace it, and we do not ask for the damaged one back.
• The address was wrong. Tell us fast. Before dispatch we can fix it; after dispatch we have to wait for the parcel to come back to us.

Your right to a refund in these situations is on the Returns & Refunds page.