Changing your mind, and when we got it wrong

Section 02

Changing your mind#

You have 14 days from the day the parcel arrives to tell us you want to cancel, and a further 14 days to send it back. You do not have to give a reason. We refund within 14 days of receiving the goods, or of you proving you sent them, whichever comes first — to the same payment method you used.

We refund the price of the goods and the standard outbound shipping. The cost of posting it back is yours, unless the return is our fault, in which case it is ours.

This is the statutory right consumers in the EU and UK have, and we apply it to everyone regardless of where they live, because writing two different policies to give some customers less felt wrong.

Section 03

The one exception, and why#

A box that has been opened cannot come back. These go in your mouth; once the seal is broken we cannot put them back into stock for someone else, and no amount of policy language changes that. This is the standard hygiene exception for sealed goods and it is the only limit on the paragraph above.

It does not apply if the product was faulty, damaged or not what you ordered. In those cases open it, check it, and tell us — see below.

Section 04

If something is wrong with it#

• Damaged in transit. Send a photo. We replace it or refund it, your choice, and we do not ask for the damaged box back.
• Wrong flavour or wrong box. Our mistake. We post the right one and cover the return, or refund you in full.
• Faulty. Tell us what happened. Where your consumer law gives you a repair, replacement or refund, you get it — this policy sits on top of those rights, it does not replace them.
• Never arrived. See Shipping & Delivery. Short version: replaced or refunded.

Section 05

Cancelling before it ships#

Email us before the parcel is handed to the carrier and we cancel it and refund you in full, same day. Nothing to send back, nothing to argue about.

Section 06

Subscriptions#

The Monthly Six is paid up front for three, six or twelve months and nothing renews on its own — when the term ends it simply ends.

If you want out mid-term, message us and we refund every month that has not shipped yet. There is no notice period, no cancellation fee and we do not ask for a reason. The months already delivered are not refunded, because you have them.

Section 07

How to start a return#

Email hello@pikit.store with your order number and one line about what happened. A person reads it — usually one of the founders — and answers with the return address or the refund confirmation. That is the whole process.